Customer Service - Returns and Exchanges - Old Navy
Save 30% on your first purchase at OldNavy with your new card. Plus 5 points per every $1 spent at our family of brands.
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Save 30% on your first purchase at OldNavy with your new card. Plus 5 points per every $1 spent at our family of brands.
We hope you love what you ordered. But in case you don't, we're here to help you exchange or return your items. Find out more about our online return and exchange policy.
If you received an item you didn’t order, or if your item arrived damaged or defective, please give us a call at 1.800.653.6289 (1-800-OLDNAVY). We're here to help!
Jul 19, 2025 · Whether you’re shopping Old Navy online or in a physical store, you have 30 days to return most Old Navy items. If it’s an online purchase, the clock starts ticking for the 30-day return window on the d...
Dec 3, 2025 · Need to return something to Old Navy? Learn how the Old Navy return policy works today, including the 30-day window, what's eligible and how refunds work.
Need to return a gift?
The Old Navy return policy gives shoppers 30 days to return or exchange most items, whether purchased online or in-store. Items must be unworn, unwashed, and have original tags, and online returns include free prepaid...