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Whenever you sign in to your Microsoft account, you may also get sign-in approval notifications in the Outlook mobile app. You will see sign-in requests appear either on the lock screen or in the Outlook mobile app. Y...
More help For additional help with adding an account to a mail app, or if you have other support issues, select a tab for your device:
I cannot sign in to my Outlook account using my mobile/cellular app using my new password. Can only sing in using my web browser and desktop account. Need help asap. I have been given the run around. was made to chang...
Have a nice day! Thank you for posting to the Microsoft community. We will be happy to help you! First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understan...
If your email account is working fine on a computer, the issue may be with your email app and you'll have to contact their support. For example, if you're having trouble adding an Outlook.com email account to the iOS ...
Set up Outlook for Android for the first time Open the Outlook for Android app on your Android device. Select Add Account to add one of your existing email accounts, or Create New Account if you want to create a new M...
The Outlook mobile app can sync email, contacts, calendar and files from Microsoft 365, Exchange Online, Exchange Server (2007 SP2, 2010, 2013, and 2016), Outlook.com (including Hotmail, Live, and MSN), Gmail and Yaho...
Hi Keegan Crossley, thanks for posting here in Microsoft sorry to hear that, since you've already tried the usual recovery steps and confirmed your account status shows no problems, one alternative is to try signing i...
When I try to log into my work account in Outlook it automatically takes me to the Authenticator app, which then says "Open your Authenticator app and enter the number shown to sign in" but the app is already open. Th...
Access the in-app FAQs in Outlook for iOS or Android
Microsoft's Outlook server has recently experienced some fluctuations, which has caused many users to be unable to use Outlook services normally. It affects many platforms, including but not limited to mobile devices,...
In this case, on your phone remove the Outlook account from the Mail or Outlook app, then add it again choosing "Outlook" or "Exchange" and sign in with the same address and password.
If the issue persists, uninstall the Outlook app, restart your mobile device, and re-download the app. If none of these steps work, it is suggested for you to try contacting the in-app support (see Get in-app help for...
So, in order to better solve your issue, it is suggested for you to try contacting the in-app support (see Get in-app help for Outlook for iOS and Android) or post a new thread to the dedicated forum for Outlook for m...
Clear the Outlook app cache from your Android device settings. Remove and re-add the account in the Outlook app. If that doesn’t work, uninstall and reinstall the Outlook app entirely. Also, ensure your Android system...
I have two issues. updated my password to a work email account that was linked to outlook app. outlook will no longer let me access the account. how do I fix it? Also trying to re setup personal email in email app on ...
To update your Outlook app on your mobile device to reflect a new password, you can follow these steps: Open the Outlook App: Launch the Outlook app on your Samsung S20. Access Account Settings: Tap on your profile ic...
Good Day, I have a problem with signing in to my email in mobile, outlook and normal browsers from this morning.
Access Recovery Options Go to the Microsoft account Sign-in page. Select "I can't use my authenticator app right now" or "Other ways to sign in" if available. You might have alternative options, such as receiving a ve...
Hi, I used my microsoft account for years on my mobile phone and since 2 days i can't login to it to check my emails. Im asked to send my password, which i provide, then im asked to receive a code through my phone num...
Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.
This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Good day, I encountered some issues with my email. When I was linking a new email, I accidentally deleted my main one, and now I cannot access it. All Microsoft applications say that this email does not exist, and the...
Im getting this error all the time and cannot access my inbox, pleases advise, thx.
To help resolve this I recommend checking if Background App Refresh is enabled on your device, clearing the Outlook app cache and resetting your account within the app settings. If you're using an IMAP or POP account ...
Hi Vashi! I'm having the same issue in my Microsoft tenant and we've found that we were able to work around the issue by getting into the M365 user portal and navigating via the app waffle. Two people impacted so far ...
Thank you for posting your question in the Microsoft Q&A forum. Based on my own testing environment, I have encountered the exact same issue, the "Approve" and "Reject" buttons are currently not appearing consistently...
To remove your old work email account from the Outlook app, you can try the following steps: Sign Out of the Old Account: Open the Outlook app and go to the settings.
Based on my knowledge this happens because Microsoft Authenticator doesn't just move your account info to a new phone unless you have cloud backup turned on. If you didn't back it up, the app won't make code for your ...
What is Microsoft cloud storage? Your Microsoft storage includes OneDrive files & photos, Outlook.com pictures & attachments, and other files you stored when using Microsoft apps and services with a personal account. ...
To manage and delete data saved in the Microsoft cloud, see the privacy dashboard. On the privacy dashboard you can view or delete your data. Data that you delete on the privacy dashboard won’t be deleted from your de...
